2024 Fraud department usaa

USAA provides support and security for its members. If you need to report fraud or suspicious activity on your account, visit usaa.com/support/security/report to .... Toy haulers with 14 foot garage

I notified USAA the day it happened, within two hours. It happened Thursday 03/31/2022. long story short, the hackers spoofed USAA's phone number and texts to me, called me, talked a good game, apparently already had access to my account and my username, and were pretending to investigate the two wire transfers they'd initiated in Kentucky, probably to stolen indentities.Monitor your account activity on a regular basis. Use the tools available to mitigate risks when checking your account. Change your passwords regularly. If you create a reminder list, use hints instead of actual passwords, and keep the list secure. Respond to alerts about changes that are made to your personal information, security settings or ...If you are traveling or deployed, please call us immediately. For Debit/ATM Cards, call 800-535-3139. For Credit Cards, call 800-531-9762. What if I have recurring transactions on my current card? Once you've received your new card, you should update your new card information (number, security code and expiration date) for each merchant where ...USAA disputes are typically resolved within 30 days, though more complex issues may take a little longer. How to Dispute a Charge on a USAA Card Online. Log in to your USAA account. Click the "Account Activity" tab. Search for the transaction in question. Select the transaction for more details. Click "Dispute Transaction" to open an inquiry.Be sure you have a fraud alert put on your account (it’s free) Equifax: 800-349-9960. Experian: 888-397-3742. TransUnion: 888-909-8872. Innovis: 800-540-2505. Report identity theft to the Federal Trade Commission (FTC). Fill out their online complaint form, or call 877-ID-THEFT ( 877-438-4338 ). File a report with your local police department.Overview of USAA complaint handling. USAA reviews first appeared on Complaints Board on Sep 17, 2007. The latest review Homeowners insurance was posted on Mar 27, 2024. The latest complaint Credit Card Services was resolved on Jan 24, 2023. USAA has an average consumer rating of 2 stars from 581 reviews.We would like to show you a description here but the site won't allow us.USAA provides support and security for its members. If you need to report fraud or suspicious activity on your account, visit usaa.com/support/security/report to ...Use two-factor authentication to add an extra layer of security when you log onto your accounts. Change your passwords regularly and don't reuse the same passwords for different accounts. Avoid logging onto sites that contain financial information over public Wi-Fi.r/USAA. • 4 mo. ago. Hype365. Fraudulent Account opened! Opinion. So this happened today... An account was opened in my fiance's name without her authorization (she's not even active military, veteran, or relative of a veteran). Somehow the individual created an account, opened a savings and checkings, linked an external account, and setup a ...Fraud investigation not substantiated. A month ago, someone hacked my Microsoft account and purchased a $1,200 Surface. I contacted USAA, notified them of it, and opened a fraud claim. I changed my password on Microsoft, shut down the debit card, and was issued a provisional credit. I gave USAA the tracking number through FEDEX because the ...Renters insurance provided by United Services Automobile Association, USAA Casualty Insurance Company, USAA General Indemnity Company, Garrison Property and Casualty Insurance Company, based in San Antonio, Texas; USAA Limited (United Kingdom) and USAA S.A. (Europe), and is available only to persons eligible for property and casualty group membership.chiefbighorn. ADMIN. New (to me) credit card scam. Received a call on my mobile from 1-800-531-8722, which I recognized as the USAA ( my card provider) number, so I picked up. The call immediately felt 'off' and I went on guard. The audio was bad, there was a lag, and the conversation was awkward, it seemed pretty obvious the person on the ...Scams and fraud. Scams and fraud. Most popular. Find out where to report a scam; Learn about the warning signs of identity theft; What is an imposter scam? Have you experienced a scam and want to report it? Just answer a few questions to learn how to report the scam to the right place.Where to report scams. Use USA.gov’s scam reporting tool to identify a scam and help you find the right government agency or consumer organization to report it.Elizabeth Anne Holmes is the tech superstar that almost was. Her public profile and the value of her health technology company, Theranos, skyrocketed based on the promise of breakt...In 2022, military families filed almost 133,000 scam and fraud complaints and reported 37,924 instances of identity theft. These scams on service members and veterans are on the rise as cyber criminals get smarter and use savvier tricks to swindle their way into your bank account. "Today's scammers are masters of manipulation," says Jeff ...Last Monday, while in the throes of getting my household ready for the day, I received 2 texts from "USAA Fraud Department" alerting me that 2 large transactions were attempted on my debit card. Before I even had time to finish reading the text, the phone began ringing. It was an 800 number from North Carolina. I didn't answer.Follow these best practices to help prevent unauthorized access to your account and devices. Get protection tips . Learn more about security. Stay up-to-date on fraud trends to better protect yourself and explore how PayPal secures your info. Learn about your security . Fraud alerts to help protect your money. You're automatically enrolled in our 24/7 fraud alerts program. If something seems unusual, we'll send you an alert.‍ ‍ 1 The quicker you respond, the faster we'll be able to help prevent loss. Usual activity could include: Fraud Prevention Dept (Financial services) reported by Melody M Caller ID showed this number (1-800-430-3886) as FICO. I did not answer because I do not know who/what FICO is. An automated voicemail was left and stated it was from the USAA fraud prevention department. It knew my full name and the account ending in 4 digits (which was my debit ...Coverage for cyberattacks including ransomware, cyberbullying, online fraud and identity theft. ... USAA Insurance Agency means USAA Insurance Agency, Incorporated or USAA of Texas Insurance Agency (collectively the "Agency"). California License #0D78305, Texas License #7096. 9800 Fredericksburg Road, San Antonio, Texas 78288. ...North Carolina Insurance Commissioner Mike Causey today announced that an extensive investigation by special agents within the department's Criminal Investigations Division has led to charges against two individuals. Maria Nichole Brown, 36, of 2948 Coronet Way, Charlotte, was charged with insurance fraud and attempting to obtain property by false pretense.Both USAA and Navy Federal's certificate accounts compete with the best CD rates on the market—the USAA Standard Certificates of Deposit offer rates from 0.05% to 5.05% and the Navy Federal ...Wire transfer. If you wired money to a scammer, call the wire transfer company immediately to report the fraud and file a complaint. Reach the complaint department of MoneyGram at 1-800-MONEYGRAM (1-800-666-3947) or Western Union at 1-800-325-6000. Ask for the money transfer to be reversed.In the search field, type "Upload". Select "Send Documents to USAA" and follow the prompts. Mail: To return the documents by mail, please use the following address: USAA. Attn: Form Code # DEPCNSFRD 9800 Fredericksburg Road San Antonio, TX 78288. *Indicates the information is optional. USAA Federal Savings Bank n 800-531-USAA (8722 ...Unauthorized transactions. To report unauthorized credit card or ATM/debit card transactions, log on to usaa.com or the USAA Mobile App and select "Dispute Transaction" from your account activity page. Call us 24/7 if you have questions. For credit cards, call 800-945-6759. For ATM/debit cards, call 800-951-4539.If you have accounts at PNC, contact your branch or account representative, or call our toll-free number 1-888-PNC-BANK (1-888-762-2265) right away from to report the situation. Representatives are available Monday through Friday from 8:00 a.m. until 9:00 p.m. ET and Saturday and Sunday from 8:00 a.m. until 5:00 p.m. ET. Someone tried spending $29,000, someone spent $75.00 at laundromat, and another person tried setting up automatic payments. One charge was for $31. USAA fraud department refunded me $29 instead of $31. When I asked why, they said it is because of the exchange rate!!! The U.S. Army Criminal Investigation Command is warning theArmy Community about a recent telephone scam involving USAA. An official website of the United States government ... Department of the Army Criminal Investigation Division Prevent - Investigate ... Major Procurement Fraud Field Office Join CID. U.S. Army Reserve …The following are some steps you can take to protect yourself from financial abuse. Get trusted family members to help with your financial planning. Divide care for investments, property and health decisions among multiple people you trust. Check with an attorney or financial professional before signing something you don't understand.Got call saying USAA fraud prevention. Gave me a return number to call them. 800 272 9440. I Googled number & saw some scam reports. Called USAA on their regular number and they confirmed that USAA did not originate the bogus call. My incoming scam call showed "USAA" on my phone announcing screen. Clever daggone scammers!A look inside USAA's 'catastrophically mismanaged' compliance culture. By Jaclyn Jaeger Fri, May 6, 2022 8:00 AM. At a time when other large banks were stacking their risk and compliance departments amid intensified banking regulatory scrutiny, USAA's risk and compliance functions remained woefully understaffed in an organization ...China Phone Number: +86182987794111 get message online. Fraud is an unfortunate reality in the digital age. Protecting your financial assets from scams and fraudulent activities should be a top priority. If you are a China-USAA customer and suspect any fraudulent activity on your account, contacting their Fraud Department is crucial.We make it easy to check the status of an estimate. As a member, you can check the status of your estimate 24/7 in our claims center. It can take 5 to 7 business days for us to receive and review the estimate. You'll get an email when your estimate is approved. If you're a nonpolicyholder filing a claim against a member, visit our ...With 18+ years of paralegal experience and four professional credentials, I am a Director of Business Risk and Controls (Fraud) at USAA, a leading financial services provider for the military ...Apr 25, 2024 · 0:04. 0:51. In the Western District of Louisiana, a federal grand jury returned an indictment charging 21 defendants in connection with fraudulently stealing money from USAA Bank, Chase Bank and ... As many as 78 percent of consumers have a credit card, according to the CreditCards.com website. Although credit cards can be valuable when properly used, some card holders will fa...Published: Apr. 20, 2022 at 10:10 AM PDT. PHOENIX (3TV/CBS 5) -- USAA Federal Savings Bank is warning its members to be on the lookout for scammers spoofing the bank’s phone number and stealing ...Directly engaging the fraud department. Taking action if all the above options fail. Using DoNotPay to Recover Your USAA Bank Account. DoNotPay can help you recover your bank account through the following simple steps. Open the Recover Hacked Account product on DoNotPay and tell us the name of the company or platform of your hacked account.Tags: scams, news, banking, fraud, crime, usaa. USAA is warning its members about fraudsters calling local residents and pretending to be from the bank. MORE VIDEOS. 19 minutes agoIn an increasingly digital world, the risk of online fraud has become a major concern for businesses. With the rise of e-commerce and online transactions, it is crucial for organiz...Here is an overview of how scammers carry out this phishing attack: 1. You Receive an Email Claiming a Payment is On Hold. The scam starts with an email landed in your inbox with an alarming subject line like: “Action Required: Release of Payment from USAA”. “Your Scheduled USAA Transfer is On Hold!”.Fraud investigation not substantiated. A month ago, someone hacked my Microsoft account and purchased a $1,200 Surface. I contacted USAA, notified them of it, and opened a fraud claim. I changed my password on Microsoft, shut down the debit card, and was issued a provisional credit. I gave USAA the tracking number through FEDEX because the ...Transfer money domestically and internationally when you need to. USAA Federal Savings Bank's Swift Code and IBAN FAQ's.Once you make a fraudulent claim with USAA, whatever funds were illegally accessed are locked away for about 10 days until the investigation is complete. However, with a credit card, it’s Visa or MasterCard problem, and not yours. Last time I had fraudulent charges on a debit card (got skimmed at a local gas pump) I had over $2000 on “hold ...A fraud alert notifies anyone pulling your credit file that you may be a victim of fraud. ... Call 1-833-FRAUD-11 (1-833-372-8311), a free resource created by the U.S. Department of Justice (DOJ). Continue, for more information, Opens overlay. Back . to side 1 of 2 .USAA did additional reviews and did finally agree there was some fraudulent activity by Jan. 11, 2024. Still, the money had yet to be returned and Heye found herself repeating the story with every ...Windshields. Whether it's a small chip or your entire windshield is damaged, it will be repaired or replaced. Side and rear mirrors. Sometimes more than the windshield gets damaged. They'll be repaired or replaced for you. Sunroofs and other windows. Your vehicle's roof glass will be made leakproof and fully operational.Being a member of the United Services Automobile Association (USAA) comes with many benefits, including access to insurance coverage for your car, home, and personal property. Whil...The estimated scope of USAA Bank's MLA violations was uncovered following an internal review by a consulting firm retained by USAA, which the OCC, the bank's primary regulator, mandated as part of its January 2019 consent order, according to the whistleblower.The consent order marked the first time the OCC publicly cited the bank for engaging in "unsafe or unsound banking practices ...MembersOnline. •. [deleted] ADMIN MOD. Attempted USAA scam earlier today. I got a call from "USAA" according to my caller ID and picked up, claiming to be from their fraud department. They had clearly studied USAA's scripts and the person on the other line didn't have an unusual accent.If you're not a USAA member, see if you can join. Step 2. Step 2: Apply for an account. We'll ask for your full name, address, date of birth and other identifying information. Step 3. Step 3: Add money to the account. Make a deposit of at least $25 using a checking, savings, Visa® or Mastercard® account.See note7.Apr 3, 2020 · Review, download or print your USAA account statements. Withdraw cash at over 100,000 USAA-preferred ATMs or make deposits at select locations. Send money domestically and internationally when you need to. Order a new debit or credit card if yours is lost, stolen or damaged. Download the USAA Mobile App to manage your money on the go. According to the consent order, USAA Bank’s compliance department was “significantly understaffed.” The bank’s own internal assessment found that it needed 178 full-time employees working ...Pay & Benefits. Beware of new fraudulent ‘fraud alerts’. By Karen Jowers. Apr 14, 2022. Fraudsters have come up with another way to try to drain your bank …Credit Card Fraud Specialist (Former Employee) - San Antonio, TX - June 13, 2018. The job I had at USAA was, at the time, was ground breaking in credit card fraud. I started working for them in OK and when the credit card side transferred to TX, USAA transferred us with assistance in purchasing a home and shipping our belongings. There are several ways to report insurance fraud: Call us at 800-531-USAA (8722). Call your local police department. Visit the Coalition Against Insurance Fraud website to submit a report to your state fraud bureau. Other Fraud Resources. If you’re looking for more information, these sources can help: USAA Property and Casualty Insurance Fraud Step 1: Apply online. Tell us how much you want to borrow, plus details about your income, housing and employer. There's no fee to apply. Step 2. Step 2: Set up your loan. Once you're approved, choose your term and save time by signing documents online or in the mobile app. Step 3.Caller name: Spoofed callerID to look like USAA. Caller type: Scammer/Fraudster. The actual number listed 210-531-8722 is indeed a USAA number. However, CallerIDs are easily spoofed and you soul never trust the number that's displayed on your phone is actually from that person/company. Case in point: TONIGHT, I got a caller ID number of 210-531 ...Department of Insurance: Complaint Process: Attorney General: ... USAA Fraud cannot make any guarantees regarding yoru success in getting your issue resolved or your ...Log On. Online ID. I need help logging on. Login to your USAA member account for home, life, and auto insurance as well as online banking and investment services. Keep a close eye on your accounts, respond to fraud alerts and report unauthorized transactions right away. Recognize pressure tactics. Scammers may create a false sense of urgency, like telling you you're late with a payment or your benefits will end. Companies have fraud departments that write code to look for anomalies to try to spot fraud charges early to limit their losses if the police can't recover the money. They probably check to see how your scenario fits into their algorithms. I'm sure they also do due diligence to make sure their card holders are not the ones committing fraud by ...USAA Federal Savings Bank . 10750 McDermott Freeway . San Antonio, Texas 78288-0544 ... If your dispute is fraud related, please also review and . provide any available supporting documentation referenced in section 3. Section 1. Contact Information . Name: *Date of Birth: Address: Member Number or SSN: Best Contact Phone #: City:Reporting unauthorized AT&T accounts or services. Was your identity used to set up AT&T service or make account changes without your knowledge? Contact our Global Fraud Management team. Wireless: Go to the Wireless Fraud page or call 877.844.5584 for help with filing a fraud claim. Internet or phone: Go to the Voice and Internet Fraud page or ...Reach out to USAA for diverse needs and inquiries. USAA Customer Service Hours by Department. 24/7 Availability: USAA customer service is accessible around the clock. Department-Specific Hours: Auto insurance inquiries: 7 a.m. to 9 p.m. CT (Mon-Fri), 8 a.m. to 6 p.m. CT (Sat).Mail Fraud - USPSmassive fraud schemes targeting the U.S. government, businesses, and individuals.6 FinCEN FinCEN is a bureau within the U.S. Department of the Treasury and is the federal authority that enforces the BSA by investigating and imposing civil money penalties on financial institutions 4 31 U.S.C. § 5318(h); 31 C.F.R. § 1020.210.Job posted 14 hours ago - USAA is hiring now for a Full-Time Fraud Prevention and Detection Specialist Senior in Phoenix, AZ. Apply today at CareerBuilder! ... Frequently prepares and presents cases of interest to department leaders. This hybrid role requires an individual to be in the office 3 days per week. This position is based in the ...Review, identify, and dispute unauthorized inquiries and accounts. Complete and print an Identity Theft Report. This form is available at identitytheft.gov or call the Federal Trade Commission at 877-438-4338. An Identity Theft Report can help you dispute unauthorized accounts. Contact the three major credit bureaus.All they can do, is just send an internal request to have your account reviewed by the fraud dept, which will take an additional 3 business days. If I were you, I'd ask to speak with the office of the CEO, so a representative in that area can get you the help you need quick. 18K subscribers in the USAA community.The cost of personal cyber insurance can vary based on the amount of coverage you need. Many insurance companies offer some form of cyber protection as an add-on to a homeowners or renters insurance policy. Blink offers a standalone policy with different levels of protection. Prices start at $5.28 per month for $10,000 of coverage for you and ...A collision tow is part of an auto claim if you can't drive your car after an accident. You'll need to call us to file a claim at 800-531-USAA (8722). We'll connect you to an adjuster and, if covered, send a tow truck to you. Examples of when you may need a collision tow: You hit an object or another vehicle. Your tires blow out after you drive ...Unauthorized transactions. To report unauthorized credit card or ATM/debit card transactions, log on to usaa.com or the USAA Mobile App and select "Dispute Transaction" from your account activity page. Call us 24/7 if you have questions. For credit cards, call 800-945-6759. For ATM/debit cards, call 800-951-4539. Last year, my bank accounts were hacked and drained of all funds. When I called USAA to report all my money missing, their response was "since Monday is a holiday, the fraud department is closed, call back Tuesday". This happened in a Friday. I come to find their fraud department is a 24 hour operation. We'll review your account with you to identify the fraudulent activity and take action. Fraud Liaison Center at 877-595-6256. Hours: 8 a.m. - 9 p.m. CT, Sunday - Saturday. If you need further assistance, reach us 24/7 at the applicable number below. For credit cards, call 800-285-8585. For debit cards, call 800-872-2657. Transactions are ...I did further research online and found out that number (877-627-2811) attempts to steal your identity by claiming to be with USAA life insurance, vehicle insurance or mortgage services. I called USAA and reported this to the fraud department. USAA said they will issue a member alert informing people to not answer calls from that number.Information courtesy of USAA. Feb. 20, 2023. 5 to 6 minutes. A cyber insurance policy can help cover expenses related to a cyberattack, such as identity theft, fraud, ransomware and cyberbullying. In today's technology-dependent, data-driven environment, we're all potential targets for cybercriminals. The massive Equifax® attack by hackers in ...Someone tried spending $29,000, someone spent $75.00 at laundromat, and another person tried setting up automatic payments. One charge was for $31. USAA fraud department refunded me $29 instead of $31. When I asked why, they said it is because of the exchange rate!!!The USAA phone number is (800) 531-8722 for customer service, and customer service representatives are available Monday to Friday, 6 AM to 10 PM, and Saturday, 8 AM to 8 PM CT. You can also contact USAA by logging on to your USAA online account, mailing a written request, or visiting a local agent. ... Department. Phone Number. Customer Service ...Report a Fraud or Scam. If you have been a victim of fraud or scam you may use the form below or call us at 1-844-428-8542 to report your experience. It is important that if you are enrolled in Zelle ® through your bank or credit union to report the transaction directly to your bank or credit union. We will report the information you provide ...

Unauthorized transactions. To report unauthorized credit card or ATM/debit card transactions, log on to usaa.com or the USAA Mobile App and select "Dispute Transaction" from your account activity page. Call us 24/7 if you have questions. For credit cards, call 800-945-6759. For ATM/debit cards, call 800-951-4539.. Paycom commercial actor

Login to your USAA member account for home, life, and auto insurance as well as online banking and investment services. Be web wise. Be wary of communications that ask you to act immediately or that ask you for personal information. Protect your valuable work, music, photos and other digital information by making an electronic copy and safely storing it. Be a good online citizen. Post only about others as you would have them post about you. Identity Theft. An individual steals personal information to commit fraud. Report insurance fraud. There are several ways to report insurance fraud: Call us at 800-531-USAA … 1. Contact Your Bank’s Fraud Department. Most national banks have a dedicated phone number for reporting fraud." Wow. Not USAA. Even the reps said THEY had NO way to contact the Fraud Department at USAA. "4. Consider Freezing or Closing Your Account USAA impersonators calling me with the last 4 of my card and email, be aware. Hey gang, just wanted to provide a heads up, I ended up getting a call earlier today from a +1-800-531-8722 phone number that seemed to spoof the USAA contact. They had the last 4 of my old cancelled debit card and my email, so I'm assuming a site I used got ...SHREVEPORT, La. - United States Attorney Brandon B. Brown, United States Secret Service Resident Agent in Charge Felton L. Joseph, Jr., and Federal Bureau of Investigation Special Agent in Charge Lyonel Myrthil, announced today that a federal grand jury has returned an indictment charging 21 defendants in connection with a Federal bank fraud case following an investigation into their illegal ...USAA warns members of scammers and schemers as an uptick in fraud alerts - https://bit.ly/3KdwnX3.Fax or Mail. To report fraud or dispute transactions, fax a completed Declaration of Forgery/Fraud (all other types of fraudulent activity Forgery Declaration for Checking/Checking Line of Credit (CLOC) Checks; form (s) to 703-206-4085 or mail to: Navy Federal Credit Union. PO Box 2464. Merrifield, VA 22116-2464.The day-to-day operations of USAA's companies and staff agencies are managed by the members of USAA's Executive Council, including President and Chief Executive Officer Wayne Peacock. Wayne Peacock President and Chief Executive Officer. Randy Termeer President, USAA Property and Casualty Insurance Group. Paul Vincent President, USAA Federal ...The funds of $1000 was transfer into the "FRAUD USAA CHECKING ACCOUNT" it was immediately spent. The transaction were made on April 6 at a Wal-mart in Ohio. "WM SUPERC Wal-Mart Sup CANTON OH." The transaction of $26.50, $50, $400, $507.99, and $25 = $1,009.49 I was told that I was scammed and someone obtained my information, I do not recall any ...Contact us to report fraud . If you see an unauthorized charge or believe your Chase account was compromised, let us know right away by calling us at one of the phone numbers below. ... (1-833-372-8311), a free resource created by the U.S. Department of Justice (DOJ). Continue, for more information, Opens overlay. Side 1 of 2. National Elder ...Ignore instructions to text "STOP" or "NO" to prevent future texts. This is a common ploy by scammers to confirm they have a real, active phone number. If you think your text message is real, be ...The second superseding indictment also charged Hartley with fraud in connection with the filing of a lost wage claim with USAA Insurance following an automobile accident. Hartley falsely claimed that he had lost wages, resulting from an automobile accident, when in fact Hartley was suspended without pay from his employment with the Department ...We would like to show you a description here but the site won't allow us.So back in early August, I had a large (several thousand dollar) fraudulent charge hit my USAA credit card. The same vendor also attempted large charges on two other cards not associated to USAA. Naturally, I was pretty upset and immediately reported the fraud, had all my cards cancelled, filed a police report, and registered on identitytheft.gov.We go where you go. We pioneered digital banking technology that lets you deposit checks with your phone. 1 Our mobile app makes banking on the go easier. 2. Transfer money. Pay bills. See note. 3. Send money with Zelle®. If you need to do more, we offer a variety of tools and services to help you manage your accounts from wherever you are.massive fraud schemes targeting the U.S. government, businesses, and individuals.6 FinCEN FinCEN is a bureau within the U.S. Department of the Treasury and is the federal authority that enforces the BSA by investigating and imposing civil money penalties on financial institutions 4 31 U.S.C. § 5318(h); 31 C.F.R. § 1020.210.Transition Update. On March 3, 2020, USAA announced that after a careful review, we made the decision to discontinue the USAA Trust Services business. We are working with beneficiaries and trust powerholders to transition Trust Services accounts to qualified successor trustees. USAA also signed an agreement with Charles Schwab Trust Company ...USAA is warning its members about fraudsters calling local residents and pretending to be from the bank. 75 ... In general, consumers reported losing more than $5.8 billion to fraud in 2021, an ...Reach out to USAA for diverse needs and inquiries. USAA Customer Service Hours by Department. 24/7 Availability: USAA customer service is accessible around the clock. Department-Specific Hours: Auto insurance inquiries: 7 a.m. to 9 p.m. CT (Mon-Fri), 8 a.m. to 6 p.m. CT (Sat)..

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